Introduction
Lama Travels respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store and protect information when you visit our website, submit an enquiry, communicate with us or use our travel-related services.
By accessing our website or providing information to us, you acknowledge the practices described in this Privacy Policy.
Information We Collect
We may collect personal and non-personal information necessary to respond to enquiries, arrange travel services and improve our website and customer experience.
- Full name, phone number and email address.
- Travel dates, destinations, number of travellers and travel preferences.
- Pickup and drop-off information where relevant to a booking.
- Information voluntarily shared through contact forms, WhatsApp, phone calls or email.
- Technical information such as browser type, device type, IP address and website usage data.
- Booking-related information necessary to coordinate hotels, transport providers, activity operators and other travel services.
How We Use Your Information
- To respond to travel enquiries and prepare customised quotations.
- To process and coordinate travel bookings and related services.
- To communicate booking confirmations, updates and important travel information.
- To provide customer support before, during and after your journey.
- To improve our website, services and customer experience.
- To prevent fraud, misuse and security threats.
- To comply with applicable legal and regulatory obligations.
Sharing of Information
We do not sell or rent your personal information. However, certain information may be shared with trusted third parties when reasonably necessary to fulfil your booking or provide requested services.
- Hotels and accommodation providers.
- Transport operators, vehicle providers and drivers.
- Airlines, railway-related service providers or other travel suppliers where applicable.
- Tour guides, activity operators and destination management partners.
- Payment processors and technology service providers.
- Government authorities where disclosure is required by applicable law.
Payment Information
Where payments are processed through third-party payment gateways, banks or financial service providers, Lama Travels may not directly store complete card, banking or payment credential information. Such transactions may be subject to the privacy and security policies of the respective payment service provider.
Data Security
We take reasonable administrative and technical measures to protect personal information against unauthorised access, misuse, alteration, disclosure or destruction. However, no internet-based system or electronic storage method can guarantee absolute security.
Data Retention
We retain personal information only for as long as reasonably necessary to provide services, maintain business and transaction records, resolve disputes and comply with legal obligations.
Your Rights and Choices
Subject to applicable law, you may contact us to request access to, correction of or deletion of certain personal information held by us. Some information may need to be retained where required for legal, accounting, fraud-prevention or legitimate business purposes.
Third-Party Links
Our website may contain links to third-party websites or services. Lama Travels is not responsible for the privacy practices, security or content of external websites. We encourage users to review the privacy policies of third-party services before providing personal information.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our services, technologies, legal obligations or business practices. The latest version will be published on this page with an updated revision date.
Need clarification?
Contact Lama Travels
If you have questions regarding this policy, please contact our team and we will be happy to assist you.